[PS] Lost my level 61 Smurfs' Village on my iOS device and the hidden Recovery tool is not working

[Tapasz]

Hey! Good to see you made a backup. Now do this regularly to avoid future problems ????. Glad I could help you out there and enjoy your village!

[jundarer]

Hi Tapasz, back to the forum after some days, just to tell you that I finally did a backup! (It was a bit tricky to get i-tunes running again.) And the village is still doing fine, no Gargamel lurking around (really not? maybe behind that tree? ).
Thanks again!

[jundarer]

Hi Tapasz, back to the forum after some days, just to tell you that I finally did a backup! (It was a bit tricky to get i-tunes running again.) And the village is still doing fine, no Gargamel lurking around (really not? maybe behind that tree? ).
Thanks again!

[Smurfarella]

Thanks, Tapasz, I guess I get it now.

[Tapasz]

I'm happy for you jundarer ! Imagine having to start over from there! I wish someone could magically get my level 55 back! I still haven't heard from Beeline, I crashed on 2/11. I still can tap Papa and view my saved village, the smurfs are still there dancing at the disco and playing on all their cool toys - wave at me when tapped, very frustrating. How long should it take for Beeline to answer?

Hi Smurfarella, noticed your problems in the other thread earlier. As I really don't know anything about the Android version I didn't reply there. I'm very sorry for you and hope there's a magical way to get your village online again. Usually Beeline answers you to start over and reclaim all purchases through their support page. What happened in here is purely community support, one smurf fan helping out the other....
Again, very sorry for you and I hope the next update fixes your problems.

[Smurfarella]

I'm happy for you jundarer ! Imagine having to start over from there! I wish someone could magically get my level 55 back! I still haven't heard from Beeline, I crashed on 2/11. I still can tap Papa and view my saved village, the smurfs are still there dancing at the disco and playing on all their cool toys - wave at me when tapped, very frustrating. How long should it take for Beeline to answer?

[Gio!!]

Ahhh all ended well!! Very happy 4 U Jundarer!

[OhFlowers]

I love a happy ending!!!

[Tapasz]

Thank you, that's sweet!

[jundarer]

I promise, once I got my itunes back! Next challenge.

[Tapasz]

Nobody knows...it can be a mix of all. And yes...it can happen again without warning. Make sure you backup your game regularly. And you might want to bookmark this topic in case it happens again ????.

Anyway...all is good again! And now I have to run and do some stuff if you don't mind ????. Enjoy your level 61 village!!

[Tapasz]

You're very welcome! I am glad you got your village back. I know it's nerve breaking but all is good now! Problem is that people panick and decide to D&R immediately which isn't always the best option. Now do me a last favor and make sure you backup your game regularly ????

[tzr1877]

Wow! Talk about suspense .... I have been holding my breath for so long following Jundarer's plight that my husband thought I was having some kind of medical emergency!

Sigh .... a collective sigh of relief for you Jundarer.

Applause .... a round of applause for Tapasz! ????

[Tapasz]

Hi Caro...if you read through the rest of thread now you'll know why starting with D&R isn't always the best choice ????. Jurandarer would have lost all recovery points that way and without a decent backup I would always try other options first ????. (Not meant as attack only as a warning for all players to not start with D&R)

[jundarer]

Still pondering... why did this happen? Why did I see that empty village this morning? Will it happen again? Where lies the problem, is it Game Center, is it the app?