[iOS] Can't get past the Magical Meadow loading screen on my iPhone 5S

[Icarusael]

Thanks for replying Icarusael. It's hard to say what's causing the issue you are having. Please go ahead and try submitting a ticket to Bongfish's Customer Support Team here: https://smurfs.zendesk.com/hc/en-us/requests/new

Unfortunately, they are asking this but I cannot access it:

Please enter your support ID, located in the Smurfs Options Menu > Legal/Support.

[Spelling Bee]

Thanks for replying Icarusael. It's hard to say what's causing the issue you are having. Please go ahead and try submitting a ticket to Bongfish's Customer Support Team here: https://smurfs.zendesk.com/hc/en-us/requests/new

[Icarusael]

Icarusael Which version of iOS is your iPhone 5S currently on? While there have not been any updates for Magical Meadow in quite some time, the game still should be loading and work, even if you've updated your iPhone to iOS 11.

I am on iOS 10 (I don't want to upgrade to 11 because it might slow down my phone).

[Spelling Bee]

Icarusael Which version of iOS is your iPhone 5S currently on? While there have not been any updates for Magical Meadow in quite some time, the game still should be loading and work, even if you've updated your iPhone to iOS 11.

[Icarusael]

Hi, it has been months that I cannot launch the game on my iPhone 5S and I decided today to ask why? Is the game terminated? It goes on the loading screen and just close by itself. I tried deleting the app and re-downloading, I tried reseting my iPhone, nothing seem to un-bug the game.