Disappearing items, reappearing items, missing village areas, and game corruption.

[Unicorn Smurf]

If you should experience an issue where:
- Specific items disappear (that you have had in your village for awhile), or…
- Mini-games from one area are moved to another, or…
- Objects turn into different objects, or…
- Empty floating icons appear, or…
- You cannot access or see all areas of your village, or…
- Items overlap each other, then….

…this means you have likely experienced corruption.

The quickest and safest fix for this is to immediately use the in-game recovery tool as soon as possible and restore your village to an earlier save that was made BEFORE the problem first appeared.

Please note: If you choose to continue playing without making a recovery, or re-purchase the missing items, then the corruption will only get worse and could lead to permanent loss of your village.

To make the recovery, go to the Smurfs’ Village Settings (gear button in the bottom right corner of the screen) > Settings Tab > My Account > Local Saves > Saved Villages. On the Saved Villages Screen, go through the saves one by one and preview them until you find a good save where everything is back to normal.

So, if for example you first noticed the problem on a Thursday, check the Local Save from Tuesday, and if that’s good, you can use that save or go back even one day further to be extra safe. You only get 3 Recovery attempts every 24 hours, so we would advise that you preview each Recovery Point thoroughly before you choose to use it. If you need you to check another area besides the Main Village, you can also travel to your other areas when previewing your Saves by tapping on the Rocket, Balloon, Ship, and Portal.

Since you are essentially taking your village back in time, you will lose any recent progress made after the creation of that recovery point, but it's the only known way to reverse the corruption. If this does not work, or you lose any recent purchases that you have made, please submit a ticket with Customer Support, and they will get back to you as soon as they can:

https://smurfs.zendesk.com/hc/en-us/requests/new

- Spelling Bee

[Cocoa Smurf]

Hello Everyone,
I am new to the forum and this is my first post so please bear with me.
I have just had a second occurrence of disappearing items on the Mountain. Today I won a beaver from Camper Smurf but when I selected place in village it just disappeared and last week (I think?!) I dug up a pink hut (the type you can buy in the main village and island only), placed it, upgraded it and left. When I came back to the Mountain, it was gone.
Did those items disappear because they aren’t items that can’t be on the Mountain and it’s just a glitch or is my game corrupt? I’m trying to avoid going back to a past saved version because I’ve made so much progress this week (and I am having trouble determining when the hut disappeared).

[Cupcake]

Hi there, and welcome to the forum!

Unfortunately, it appears that your game has become corrupted- please see the topic above. It is best if you preview back day by day so that you can see when those items disappeared- that way you will lose as little progress as possible.

In the future, you can use the search function in the upper left corner of the forum to find whether someone has already started a topic so you can post things pertaining to that issue there. You can usually find existing topics relevant to your questions or problems more quickly too! Also, if you have a problem or question, you can look in the Questions and/or Existing Problems sections of the forum to see if the topic has been active recently.

When searching, the trick is to change the search to “Relevance” rather than “Last Update” (which is the default) after you do your initial search. In this case, I searched under ‘corruption’ and found this topic immediately.

[Janka]

Some of my houses and wonders vanish when I last turn on Smurfs Village. Houses are still there but they are not vissible and moved and my King Smurf Castle in Moutain is on stage 1 from 8 but I had it before this happened on 8 stage. Can you give me some advice and help my with this problem ?

[Unicorn Smurf]

Hello Janka. It sounds like your game has become corrupted. Try this:

- Open your game.

- Go to Settings, My Account. Make sure that Facebook and Game Center are

both disabled.

- Close out of your game immediately, then reboot it.

- Go back into Settings, My Account and tap Cloud Save.

- Choose Load. It will show a preview of what is on PopReach’s server.

- If it is the correct village, accept the recovery.


If it is not, you can back out of Cloud Save, and preview the Local Saves.

- Go back to a date from before the problem occurred.

- Preview the village.

- If it is the correct village, accept the recovery.

If neither of those things works, you will need to wait for Customer Support https://smurfs.zendesk.com/hc/en-us/requests/new

As a reminder, no matter what trouble you are having, please DO NOT ever attempt to delete and reinstall your app. Doing this could cause your progress to become lost permanently. Additionally, if you have not registered for a Smurf ID account, please do so now. Setting one up and creating a new Smurf ID Cloud Save with it will help protect all of your smurfy progress.

[Dnor1972]

Noticed some of items being replaced with other items, so I take it my village is corrupt and the only solution is recovery.

[Cupcake]

Yes, that almost certainly indicates corruption. I saw your other topic re the avatar- I’ve never heard of that before, so am not sure what to tell you....

[Dnor1972]

Well it looks like I’m up the creek without a paddle, it seems the corruption exists before any of my recovery saves, the earliest recovery save is 2nd March and the corruption is before that date. So it looks the end of the road for me.

[Cupcake]

Oh my. It does seem like corruption. If you don’t have any saves from before the corruption, I guess the only thing to do is to wait for PopReach to reply...

[Dnor1972]

I think Popreach are losing the plot, they’re about to gift me, Archeologist hut(planet) and Karate Smurfs hut(island) in the MV, for curiosity reasons I open the Archeologist hut gift, no actual hut, just empty space where hut should be, although clicking on empty space brings up the excavation menu.

[Dnor1972]

Village still corrupted, thought everything was ok, today noticed section of wall has disappeared, Went back, started playing Archaeologists game(mountain) started putting rewards straight into storage, no problems then Archaeologists hut disappeared. This was the recovery save I could use. Strange thing is I only noticed a hut was missing on April 30th yet the corruption seems to have happened much earlier.

[debbles smurf]

Not sure how many this has happened to but smurf huts are turning into trees. Saw one of my smurf huts that is a mini game turn into a fruit tree. If this happens you need to repurchase the smurf hut and delete the tree

[Cupcake]

Usually this is a sign of corruption, Debbles. You might consider recovering your game to a time when your hut was OK.

[Skyblack]

Hello forum, I have a question, I have had some time and I realized that the village was suddenly amazed or the changes it made, I had not respected them, things like that.
I also realized that on the island I particularly moved or removed a cabin, as well as some wonder, as if I had not bought it. The question is that I did not know about the forum and even less that topic of corruption, until I bought the exotic berry cabin and it was eliminated while on the island.
reading about what they indicate, because I have no past versions because this started at the end of last year that I realized. so
Do you think I should no longer buy items at OE?
I already raised the ticket and they said that if they would add it again, but it is a date that does not, and I bought it on June 1st, now I ask them then ...
At some point everything that I have advanced and bought will be lost?
Do you have a case that I keep buying at OE?
do you have to continue with the village?
Thank you and I am pending your comments

[Cupcake]

This is a difficult question to answer. If your village is corrupted, there is a risk that you will keep losing items or even your whole village at some point in time. There is no way to know for sure.

I apologize if I asked this before, but what level are you on?

[Skyblack]

Cupcake Hello, I hope you are fine, I am at level 87, this week I bought the UFO store, and there it continues, I am a VIP, for everything I have bought and as you can see in the image, I have managed to do at least 30 wonders, which is not easy, the question is that I have invested money and time in the game so that one day it will only get lost and that's it, then if the developers do not know how to solve it and my village already shows signs of corruption and they do not have a vaccine ... then, what a sadness that such a wonderful and precious game just disappears, right? When you dedicate love and time to it, that's how I start to think about whether or not it is worth to continue playing, what better than to ask those who have more experience and give you honest advice, and then I no longer invest the money, and I just hope that one day alone the village will no longer serve, :-(

[Cupcake]

I am going to write you a PM, Skyblack.

[Skyblack]

I did not understand

[Dnor1972]

Don’t know if this is to do with the corruption but clicking on Astro Smurf’s hut(planet) then the word ROCKET to view the rockets, instead of going to the rockets, am taken to the FEATURED menu.

[Cupcake]

Not corruption- it is a bug.

[Dnor1972]

Thank goodness it’s just a bug then, was worried village was still corrupted, as it is I’m only saving manually and that’s after checking village to see if anything is missing or been replaced.

[Smurfy Apprentice]

Huh. This was the first time a corruption happened to me. I'm really frustrated going back to an earlier progress. I'm just wondering how it happened. I was on the final stage of King Smurfs' Castle and now I'm on the stage 4, again.

[Cupcake]

It is hard to know whether this is corruption or not, as many people report portions of their village going back in time- sometimes for a few hours, sometimes for more; I don’t know if that affects wonder-building or not. You might want to recover back to before this happened, just to be on the safe side. If it is corruption, there is absolutely no way to know how it happened.

Please, in the future, use the Search function in the upper left corner of the forum so you can post things pertaining to that issue or find relevant information or a similar subject in an existing topic, rather than starting a new one. It oftens helps to change the search to “Relevance” rather than “Last Update” (which is the default) after you do your initial search!

[Dnor1972]

Here’s a screenshot of the invisible hut(Archeologist).

[Dnor1972]

Surely .Popreach realise that neither belong in the MV, I already sent tickets explaining my village was corrupt and that I had to go back to an earlier save thus losing a lot of EO. I’ve replied to the email they sent explaining I didn’t need these huts but needed Autumn hut, Swoofzilla, rocket car, rocket hut, alien costume hut, fairy Queen Fauna.

[asmurf]

I’m afraid that you have a corrupted game and getting the huts you have asked for won’t sort it out. Once Popreach have sorted the corruption issue I am sure they will send you your missing items. It will hopefully not be long , now that they have got through the backlog .

[Dnor1972]

My point was, why did Popreach send Karate Smurf’s hut and Archeologists hut to my MV, neither are available in the MV.

[Dnor1972]

My point was, why did Popreach send Karate Smurf’s hut and Archeologists hut to my MV, neither are available in the MV.

[Dnor1972]

Gone back as far as I can, village still corrupted, Archaeologist hut disappeared after putting reward straight into storage and that was only after playing numerous rounds.

[Cupcake]

Then write and say that all your saves are corrupted, and that you need their help to find an uncorrupted village on their server. I think that is you only choice now. So sorry for your issues!

[Dnor1972]

That’s the problem, how do you know if your village is corrupted if nothing seems missing or replaced? I thought everything was ok until I started playing Archaeologists game(mountain), after putting rewards immediately into storage, no problems then after numerous rounds, put reward straight into storage and Archaeologist hut disappeared. Same thing happened with Karate Smurf’s game and hut.

[michaela]

Suddenly my archaeologist smurf's mountain hut was disapeard. And king's castle was reset. Why?

[Cupcake]

Usually when this happens it means that your game has become corrupted and you need to recover back to a date before Archeologist’s hut disappeared. Please read the first post in this topic by Unicorn Smurf for info on how to do that!

[ChristalWest]

I’ve now noticed the corruption happening more frequently. On my mountain a lot. I’ve gotten sudden farm plots, missing huts that must have been missing for quite some time because no recovery can find them. Today, after playing for 15 hours, my waterfall Wonder suddenly disappeared. Luckily, I noticed it and recovered to my midnight save, losing all of today’s progress. Just wanted to alert folks that now Wonders are disappearing. Stay on the lookout. I apparently missed some corruption a few months ago, and it is getting worse.

[Cupcake]

Yes, your whole game is corrupt. Corruption is something that either is, or isn’t. If their is one little tiny corruption anywhere, it means the whole game is corrupt and it will not get better, only worse.

If you don’t get a clean game, you risk losing everything at some point and having your game become totally unplayable. Personally, I would go back as far as I needed to to get a clean game rather than risk losing the game altogether, but it is your choice. If you can get a clean game, you can send your receipts to PopReach, tell them about the corruption, and request that they resend your purchases. I am not sure what PopReach’s policy is on that, but it would be worth a try.

If you decide to recover, do it as soon as possible, as every day possible recovery points drop off (as new ones are added.)

[ChristalWest]

Yeah, I’ve looked way back to level 159 (march) and still see the first extra garden plot in the village. I suppose that I’ll have to risk it. With so many of us having these issues, it seems something more global needs to be done...but, for now, I guess I’ll need to keep on eye out for worsening issues and just recover to the prior day when possible.

[Cupcake]

Unfortunately, corruption happens on the individual device, and the only way it can be fixed is by having a clean copy on that device. You might send in a ticket to Customer Support and see if they can retrieve an older, uncorrupted copy from their servers. Just a suggestion.