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Hello guys, lately i noticed that all the changes i am doing in my island either buying items or relocating themare reset as long as i return to the area.i am buying a n EO for instence and althought i place it when i travel back it vanishes like i never bought it.I bought a Sprinkel two days before which i stored to the warehouse in order to protect it from vanishing,and while i placed it and had it for a day i touched it and gave me the option to "wake" it and then "sleep" it resulting in vanishing of the item when i reentered the game.I already have a ticket with Popreach so i will also mention it there.Does anyone have the same issue with the Sprinkler EO?
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Hi Iotinia! It sounds like you have a bad case of the going-back-in-time bug. Please try completely rebooting your device. Also, before you leave your island, please try collecting XP with Fireman, even if there is none to collect.
I was not sure what you meant about ‘waking’ and ‘sleeping’ and item- could you explain a bit more?
Please keep a close eye on your village to make sure nothing else disappears or overlaps or shows other strange behavior. If it does, it may indicate a more serious problem. Let me know here if you see anything else wrong happening.
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Sleep : stopping the sprinkler animation like an object interaction
wake : restarting the sprinkler animationComment
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Hi lotinia - can you tell us where you bought the item? Was it from a daily/weekend Sale or from the Rarity Shop?
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Cupcake i can't actually post a pic because the item no longer exists.
cosmickitten I bought it from the rarity shop,actuallynow that i think more of it there more such incidents with item s that are not interactive to show a little bar for action some times which i cinsidered minor bugs, but i never lost an item before.Last edited by lotinia; 02-25-2022, 09:35 AM.Comment
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Hi,
I have been watching videos/advertisements to get rewards, and I earned about 16-20 smurfberries. I went to space, came back to my main village, and the ones I had gained by watching ads were gone! I have my village backed up, but is it worth restoring? I have gained items from mini games since my Smurf berries have been gone, so if I restore my backup, will my new items be gone?
Thank you!
(Hopefully I did this right, it’s my first post on here)Comment
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Hi, ameb, and welcome to the forum! Yes, your post is fine, but I am sorry that you are having this issue.
Unfortunately, you have been a victim of the going-back-in-time bug (GBIT) a common and very unfortunate bug. You can read all about it in this topic, so I moved your question here. It can happen to any section of the game.
I’m not sure what you will gain by recovering back, unless your smurfberries were saved in the last back-up. You can always preview your last back-up to see if the smurfberries were there, and then make a decision. And yes, if you decide to recover back, you will lose anything won in mini-games since that point in time, as well as XP, coins etc. A recovery returns your entire village to the time of the back up; the decision is yours.
Please note that this problem can happen even after you have purchased items. Please read 12.6 above as this seems to (mostly) work for me.
A couple of hints for using the forum…
- If you want to answer someone (like me, here) you just tap “Comment” on your own post and add the @ symbol in front of the person’s forum name- that way a conversation stays all together!
- in the future, you can try using the Search function in the upper left corner of the forum so you can post things pertaining to that issue or find answers to your questions more quickly in an existing topic, as there are hundreds and hundreds of them! It oftens helps to change the search to “Relevance” rather than “Last Update”.Last edited by Cupcake; 03-10-2022, 09:58 PM.
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Hi I am new hear I tried to send a Support ticket in but I’m not able to find it on the game so here goes. Yesterday after I collected my rewards from the test run I was on the planet and I experienced a Timelapse where I went back and my craters has not processed so I redid it went back in they still weren’t processing I lost two hours. I went in today and I noticed that my architect Smurf did not start their dig like they were supposed to so also from yesterday which I did not notice so I went in to do that then I noticed I am missing 10 spoofs I had 110 now I only have 100. If I go back to the safe location from yesterday midnight I will lose everything that I got in the test run. Is there anything I can do other than to reset my game back to yesterday morning at midnight because I got quite a bit of resources in that test run. I purchased these 10 swoofs Smurf berries so I’m kind of in a pickle here I really don’t want to repurchase these stupid spoofs but yet I don’t want to lose all the resources.
I thank you for any help I can get.Comment
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Hi, Kat, and welcome to the forum. I have moved your post here because this is the topic about the bug you are experiencing- it was #2 in the topic you originally posted in, and had this link.
Unfortunately, there is no fix to the going-back-in-time bug. The missing Swoofs are another issue and may be unrelated, unless you purchased them recently. When did you purchase them?
If you have a problem with your game and cannot find an answer on the forum, you will need to contact Customer Support. Please do this even if others are reporting the same issue, as PopReach needs to know the details of the devices that are having problems, and how many people it is affecting. There is a ‘Support’ tab at the top of every forum page, or you can use this link: https://smurfs.zendesk.com/hc/en-us
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I purchased them within the last month. I did tried to contact customer support but it said new help center coming and I couldn’t find anywhere to send then my Feedback. So If I do a local save to go back I can recover my Swoofs I will lose all the time spent doing the test run everything I won and the Smurf berries spent gone as well as the progress I’ve made in the last couple of days.Comment
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Katnuthouse Did you try Support again with the link that I gave you? They had a problem for a day or so, but it is working now. It is frustrating, I know, and I am not sure if they can help you, but there is no harm in trying.
Regarding the lost Swoofs… If they disappeared recently, you may have a bigger issue. Please try completely rebooting your device and keep an eye out in your village for any other problems; any items disappearing, overlapping items, etc. If you do find additional issues let me know here.
If you want to answer someone on a post that you (or someone else) has made, you just tap “Comment” under that post and add the @ symbol in front of the person’s forum name. For instance, to reply to me here, just tap “Comment” under your own post and reply- that way a conversation stays all together!Last edited by Cupcake; 03-24-2022, 05:25 PM. -
Hi I did submit a ticket to support and I just went in to my game and now I have zero swoofs I do not know what the problem is here. Support has not yet get back to me from yesterday. I’m going to submit another ticket I don’t know when they’ll get back to me. I’m kind of at my end my rope. Any suggestions would help again thank you. -
Kat, I am afraid that your village may have experienced corruption, and the only way to resolve that is to recover a previous village. Please go to this link, read about a corrupted village, and about how to recover an uncorrupted village. The sooner you do it the better. You will lose progress, but it is better than losing your whole village. Here is the link: https://smurfsforums.popreach.com/fo...ame-corruption
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On the last update 7/31/22 I lost decorative items in the Grove area. Nothing major but it’s never happened before.Comment
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Hi Liza! Did it happen immediately after you updated or slightly after? If it happened immediately, you will need to fill out a Customer Support ticket. If it happened sometime after you updated, missing items are usually a sign of corruption.
Please let me know which it was. What kind of things are you missing? Was it something you had bought recently? Do you see anything else strange in your village?Comment
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Thanks for getting back to me so soon. From what I can tell it happened right away. It’s limited to the Grove area and only a small amount of decorations that were placed the day before. Rocks and a few flowers. Nothing else seems to be affected.Comment
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I think you may have been hit by the going-back-in-time bug and just didn’t notice before you updated, since these were items that you placed recently. It is a common problem, unfortunately!
Please read about it in comment Forum in the Smurfy Guide to Bugs, Issues, Some Links & Workarounds:
Keep an eye out and let me know if anything else strange happens.
Please don’t forget, if you want to answer someone or make a comment on someone’s post (like the one above) you just tap “Comment” under that post and add the @ symbol in front of the person’s forum name- that way a conversation stays all together! Not so important here because we’re the only two talking, but important on topics where there are more than two people talking. ?Last edited by Cupcake; 08-02-2022, 07:56 AM.Comment
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I had done a lot of work in my smurfs village and then moved onto the other villages. As I went to return back to the Smurf village all the work I did was gone and was like I never did it
this has never happened to me before so wanted to flag it as I’d hate for it to happen again.
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It just happened again! Every time I go into another village and come back it resets ? this is really frustrating, is there anything that can be done?Comment
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Welcome to the forum, and I’m sorry that you are having issue.
I moved your comment here because appears that you have the going-back-in-time bug, which happens randomly.
You can read about it here and in Forum on this link, along with some things that may help: https://forum.smurfsvillage.popreach...ks-workarounds
Unfortunately, there is no ‘fix’. First, close down your game completely and relaunch it. Personally, I found that it helps to use Fireman every time I leave an area. Plus, if I decorate a lot, I do a manual save before I leave an area.
Important: Keep an eye out gor any other problems in your village as that may be a different issue. If you see any (iteems that have been in place for awhile disappearing, overlapping items etc.) let me know here. As a note, if you want to answer someone (like me, here) you just tap “Comment” on your own post and add the @ symbol in front of the person’s forum name- that way a conversation stays all together. You can add as many comments under the original post as necessary!
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Something strange happened in my village: I opened some MMB and placed a hut that I had won at the mountain. I went to other areas and when I returned to the mountain, the hut and the changes I made were gone. Everything was like before (only the smurfberries I used were gone, too). I restored the game to be safe of corruption (and to get at least the smurfberries back). I will open a ticket...
Did this happen to anybody else?Comment
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