[iOS+Android] Ongoing problems with Tracker Smurf disappearing prematurely and inability to complete tasks

[Bobfakkel]

My Tracker has 791.000 hours left plus some minutes and has been stuck on cookies for 1 smurf for 2 weeks orso. Hoped the update would fix it but I guess it has not.

[skydiver118]

I've also noticed if a tracker task completes while you're collecting a prize, you lose the prize. Say I'm building 2 blue fences, and I kill time by playing chilly's game or try to collect from Jokey. If the prize box is there when the white 'completed your task box' pops up, you will lose your prize. It's done this to me several times.

[FrostySmurf]

Hi. I have problems with Tracker Smurf for over a year. Tracker Smurfs ask me to collect XP: 1 719 123 396. After collect i can't sync my smurfs village between iPad 4 and iPhone 5. Pls, anyone help me!

[kostoglot]

[skydiver118]

How about the one I just got...add two little magic shrubs. Which are only unlocked after you buy the magic fertilizer, which I haven't.
This is the second time in as many weeks that Tracker asks me to do something that's not possible.
Everytime we get told that it's a glitch....well why are things that are only purchasable with smurf berries or only accessible after people buy something with smurfberries or EO's even ON the list?

The previous one was that I needed to buy the silo that is only unlocked after I buy Miller Smurf.

It's amazing that these 'glitches' persist for years, yet work arounds are plugged post haste.

[jenntimm]

Every Monday Tracker Smurf Event doesn't work properly. It does not recognize when a task has been completed! Every Monday I have to send in a ticket but don't get anything but automated response thanking me for notifying them. Beeline has been worthless in fixing this error. I spend more $$$ & smurfberries doing the tasks & they never count!

[skydiver118]

I have had several instances where my first task never completes....I can harvest two green peppers a dozen times, but it will not register what I do. My way out of it, and this only really works monday morning, is to force quit the game, then when it restarts you will likely have a different task that will complete.

[PurpleLady1923]

This has been an ongoing thing with my Tracker....it starts up on Sunday night, I complete the tasks. Only to wake up on Monday morning and have it tell me that the Tracker event is over. A few hours later it will appear saying that Tracker is back and to complete the tasks. So I start fresh from task 1 but the timer never resets. And last night I was up to 1.8 on the task list.

[skydiver118]

It's my impression that it has something to do with device time vs server time. I always get tracker starting 7pm central time on Sunday night. And it will ALWAYS reset the next time the device restarts Monday AM. I think this is because the servers must be set/located 5 hours/time zones ahead of me, so the tracker message is sent out at midnight server time, regardless of what that is local time.
But then Monday morning something happens and Tracker then defaults back to device time. So if it's set to run midnight sunday/monday night to midnight wednesday/thursday night, a person should wake up with that 72 hours having started back at local midnight.
I would imagine that it could have something to do with them plugging the exploit of people changing device time to speed up crops or harvest smurfberries, so they got the server to make sure the device time hasn't changed, but Tracker gets confused between server time and device time.

I just ignore him Sunday nights. Although I could imagine that is harder for people further to the west than I am. It's too bad he can't simply run for a 72 hour period, although I'm sure it has something to do with trying to block the 'changing the clock' exploit,

My Tracker always starts Monday am with me having 60ish hours and with me going to bed Wednesday night with him having a couple of hours left

[kostoglot]

Have achieved XP1.5 when tracker dissapeared. I reloaded the game, the tracker appeared again, and I have to start from 1.1. One of the first task was "make 2 smurfs eat strawberry cakes", then "collect *** XP from Greedy"
Soon a become like a purple smurf

[kostoglot]

Got the message "XP event is over"
I check the cauldron, but it is empty. Restart the app, got the message again but no XP.

[MagicSmurf]

The same issue here on my android SV! ????

[skydiver118]

This time he tells me to 'add two stone wall', but there's no little icon telling me which one he wants. I added several and none of them trigger the task being complete. At least I got up to 1.9 before it basically locks me out.

[skydiver118]

This week I've been asked to add two silos, which are only available when you have Miller Smurf, which I do not have.
If Tracker is supposed to be available for everyone, why does he ask for stuff that is only unlocked with an exclusive offer? This is the second time I've experienced this particular 'glitch'. I know Tracker can read what I have in my village, requests to have Smurfette blow kisses only came after I got her. So why does it not read that I don't have the EO that would unlock its request?

[Gutsy smurf102]

Please share any problems you are having with Tracker here in this topic. Please also try and be as detailed as possible so that Beeline can look into the issues and fix the issues as soon as possible. Thank you.

UPDATE:

Hi everyone. I've heard from the studio & they want me to let everyone know that:

• They have confirmed that the Multiple Trackers is indeed a bug.
• They have confirmed that Tracker is not supposed to be disappearing and re-appearing over the course of his event.
• This disappearing and reappearing bug will cause Tracker's multiplier to reset. Players using berries on the multiplier are doing so a their own risk.
• They are also looking into the tasks that cannot be completed on Tracker's checklist due to wait timers.
• They are also looking into the tasks that require items that can only be won from Mini-Games.

As always, I'll share any new information as it becomes available.

Thank you.

Tracker smurfs timer just goes on forever and I have the right date and won't let me complete tasks