Communication problem with Support team

[London Smurf]

Hello,
I have opened a ticket in support but they’re not reading my problem. Ie placed wrong Pirate hut on purchase, it placed another Pirate Smurf. Please delete the 2nd I have no need. I cannot delete this myself.
- response, they cannot delete a wonder but I’m to continue to build
tried again
- we have sent you 20 smurfberries
no need, already refunded 30. Again
- We have placed the pirate hut in your main village
again…it’s getting frustrating they are not reading the original query.

is anyone else having the same problem? I wouldn’t mind if they respond don’t know, not possible. Is there a specific person you know in support that’s reeeeally good that can help?

thanks
L

[Cupcake]

Hi Lucy! So sorry that you are having this problem. I moved your topic here because this is specifically for those issues.

Please give me your ticket number by private message, along with a screenshot of your original ticket, and I’ll alert them to the issue!

As a note, I’m not sure that they can delete the second hut. When did they place it? Can you recover back to a time before they placed it?

[London Smurf]

Hi Cupcake,

good news, they responded! You’re right they can’t delete the duplicate hut sadly
thanks again for helping ☺️

[Cupcake]

You are welcome, Lucy! [Don’t forget, when you are having a conversation with someone, just tap “Comment” directly under who you want to respond to.?]